Privacy policy
This page explains, in plain words, what personal information Holistic Health UK collects, why, who helps us, and what your rights are. If anything is unclear, email info@hhuk.info.
1. Who we are
- Data controller: Vernon James Lacey, trading as HHUK (a sole trader), also known as Holistic Health UK.
- Contact: info@hhuk.info. Please use email for all privacy questions and requests.
- ICO registration: [PLACEHOLDER: HHUK’s ICO registration number will be added here once registration is complete.]
“We”, “us” and “our” mean Vernon James Lacey, trading as HHUK.
2. The short version
- This website sets no cookies and uses no analytics, no tracking pixels and no advertising tools.
- There are no forms on this website that send us your details. You contact us by email.
- Free community sound baths are booked on this site (hhuk.info/book). 1:1 Non-Dual sessions are booked on frequencyhub.co.uk (The Frequency Hub). Legacy Wix booking pages may still appear at book.hhuk.info.
- The Aion app keeps everything you put into it on your own device. We never receive it.
- We never sell your information. You can ask to see, correct or delete what we hold about you at any time.
3. Visiting this website
This website is hosted by Cloudflare. Like any web host, Cloudflare’s servers handle technical information needed to deliver pages to you and keep the site secure, such as your IP address, browser type and the page requested. We do not use this to identify you or build a profile of you.
- Lawful basis: legitimate interests (running a secure website).
- The site’s fonts are served from our own website, not from Google Fonts or another font service.
Videos. Pages with videos show a still picture first. The picture is loaded from YouTube’s image server (i.ytimg.com), so YouTube can see your IP address, but no YouTube player, cookie or tracking loads until you press play. When you press play, the video loads from youtube-nocookie.com (YouTube’s privacy-enhanced mode), and from then on Google’s privacy policy applies. Instagram and Facebook items are links that open on those sites.
4. When you email us
If you email info@hhuk.info, we receive your email address, your name if you give it, and your message.
- Why: to reply and help with what you asked.
- Lawful basis: legitimate interests (answering people who get in touch).
- Our email inbox is provided by Apple (iCloud Mail).
“Invite Vern” form. The form on the Invite page does not send anything to us or store anything on this website. When you press “Send invitation”, it opens your own email app with a message ready to send to info@hhuk.info. Nothing reaches us unless you send that email. We use what you send only to reply about your event.
Studios enquiries are ordinary emails to info@hhuk.info. Studios is offered by The Frequency Hub Ltd, a separate company, so we may share your enquiry with The Frequency Hub Ltd so they can reply to you.
5. When you book a session or event
Free group sessions (for example the Church Langley Sound Journey) are booked on our own booking page, hhuk.info/book. It is run by us, Holistic Health UK, on Cloudflare’s servers with booking data stored in the EU.
- What: your name, email address, phone number if you give it, the session and date, whether you are booked or on the waiting list, whether you attended, and the date you agreed to this notice.
- Why: to hold your place or waiting-list spot, send your confirmation, a reminder the day before, any changes or cancellation, and a short follow-up after the session, and to keep the attendee list.
- Lawful basis: contract (arranging what you booked, even when it is free).
- Emails come from info@hhuk.info, sent through Apple iCloud Mail. Each email has a link to change or cancel your booking.
- The booking form uses Cloudflare Turnstile to stop spam bots. It checks your browser without tracking cookies. See Cloudflare’s privacy policy.
- The booking page sets no advertising or analytics cookies.
- How long: we keep your booking for 90 days after the session, then delete it automatically. Cancelled bookings are deleted on the same timetable.
1:1 Non-Dual sessions are booked on frequencyhub.co.uk (The Frequency Hub Ltd). Free community sound baths are booked on hhuk.info/book. Legacy pages on book.hhuk.info (Wix) may still process some older booking flows.
- If a booking needs a payment, it is taken in the Wix checkout. We never see your full card details.
- Online 1:1 sessions take place on Zoom. We send you a Zoom link by email.
- Wix sets its own cookies on book.hhuk.info and shows its own cookie choices there. See Wix’s privacy policy.
Please don’t send us health details you don’t need to share. If you choose to tell us something about your health (for example, so we can make a session comfortable for you), we will use it only for that purpose, relying on your explicit consent, which you can withdraw at any time.
6. The Aion app
The Aion app (at /app) runs in your browser. Everything you put into it stays on your device only, in your browser’s own storage (localStorage and IndexedDB). It is never uploaded to us, and we cannot see it, recover it or delete it for you.
- Check-ins, journal, counters, courses and settings are saved in your browser’s localStorage.
- Voice notes and “Record yourself” videos are saved in your browser’s IndexedDB. The app asks for your microphone or camera only when you press Record, and stops using them when you stop.
- Speech-to-text is optional and off by default. If you turn it on, your browser’s built-in speech service turns your words into text. Some browsers send the audio to their maker to do this (for example Google in Chrome, Apple in Safari), under that company’s own privacy policy. We never receive it.
- Back up everything saves a copy to a file on your device. Erase everything in Settings deletes it all from this device.
- The app also keeps a copy of its own pages on your device so it works offline. This holds no personal information.
7. Information saved in your browser by this website
This website saves a few small settings in your browser’s localStorage, not in cookies. They never leave your device:
| Setting | What it does |
|---|---|
| Focus mode | Remembers whether you turned Focus mode on |
| Start page | Remembers the start page you chose, and that you’ve been asked |
| Hidden videos | Remembers videos you chose to hide |
| Circle intention | Remembers the intention you picked on The Circle page |
| Aion app | Your app data, as described above |
You can clear these at any time by clearing your browser’s site data for this website.
8. Who helps us (our processors)
| Service | What for | Privacy policy |
|---|---|---|
| Cloudflare | Hosting this website | cloudflare.com/privacypolicy |
| Wix | Legacy booking site book.hhuk.info (older bookings, confirmations, reminders) | wix.com/about/privacy |
| The Frequency Hub | 1:1 Non-Dual session bookings on frequencyhub.co.uk | See the Frequency Hub privacy notice on that site |
| Apple (iCloud Mail) | Our info@hhuk.info email inbox | apple.com/legal/privacy |
| Zoom | Online 1:1 sessions | zoom privacy statement |
| Google (YouTube) | Video pictures and, when you press play, the video itself | policies.google.com/privacy |
We never sell your information or share it for anyone else’s marketing. We may share information if the law requires it, or to protect someone’s safety.
9. International transfers
Some of these providers may store or access data outside the UK, including in the USA. When they do, they rely on safeguards recognised under UK law, such as the UK–US “data bridge” or the ICO’s International Data Transfer Addendum to standard contractual clauses.
10. How long we keep things
| Information | How long |
|---|---|
| Emails and enquiries | Up to 2 years after our last contact, then deleted |
| Bookings on hhuk.info/book | 90 days after the session, then deleted automatically |
| Bookings on book.hhuk.info (Wix) | Up to 2 years after the session or event |
| Payment records (if any) | 6 years after the end of the tax year, as HMRC requires |
| Anything in the Aion app | On your device until you delete it. We never hold it |
11. Your rights
Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you have the right to:
- be told how your information is used (that’s this page);
- see the information we hold about you (a “subject access request”);
- correct anything that’s wrong;
- delete your information, where we have no legal need to keep it;
- restrict or object to how we use it;
- withdraw consent at any time, where we rely on consent (this doesn’t affect what happened before);
- data portability: get a copy in a common format, where this applies.
To use any of these, email info@hhuk.info. There’s no charge, and we’ll reply within one month.
12. Keeping your information safe
We use strong passwords and two-step login on our accounts, keep only what we need, and only Vernon has access. If something serious ever goes wrong, we will tell you and the ICO where the law requires it.
13. Children
This website is not aimed at children, and we don’t knowingly collect information from anyone under 18. If someone under 18 would like to come to a session, a parent or carer should make the booking.
14. Not happy? How to complain
Please talk to us first at info@hhuk.info. We’ll do our best to put things right.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint, or call 0303 123 1113.
15. Changes to this policy
We’ll update this page if anything changes, and show the new date at the top.
Cookies
This website sets no cookies. It uses no analytics, advertising or tracking cookies, and no tracking pixels, so there is no cookie banner.
- The small settings described in section 7 are kept in your browser’s localStorage, only for you, and never sent to us.
- YouTube can set cookies only after you press play on a video. Until then, only the still picture loads.
- Our booking site, book.hhuk.info, is run by Wix, which sets its own cookies and asks for your choices there. See Wix’s privacy policy.
Find out more about cookies from the ICO: ico.org.uk/for-the-public/online/cookies. Questions? Email info@hhuk.info.